Loopp help centre
Simple guidance.
Right when you need it.
Choose your role for a clear, practical route through Loopp. These guides are available without signing in, so your whole team can get help on any device.
Choose your role
Help that matches how you use Loopp.
Set up the workspace and keep control.
The manager view holds the complete operational and financial picture.
- 01
Set up your workspace
Add your company details, properties and workforce members before creating live work.
- 02
Create and assign a job
Choose New job, add the location, priority, work details and photos, then select the right workforce member.
- 03
Track and approve
Follow acceptance and progress from Jobs or Calendar. Review completion notes and evidence before approving the job.
- 04
Quote and invoice
Create a quote when approval is needed, then produce a single-job or consolidated invoice when the work is ready to bill.
Move a job from allocated to complete.
Use the mobile workforce view while on site. Every update is reflected in the manager workspace.
- 01
Open assigned work
Sign in from the invitation link. Your workforce page shows only the jobs allocated to you.
- 02
Accept or return
Accept work you can complete. If it needs parts, another date or a different skill set, return it with a clear reason.
- 03
Start and update
Open the job, check the address and notes, then mark it In progress when work begins.
- 04
Add evidence
Write clear completion notes, attach the required photographs and send the job for manager approval.
Coordinate the day-to-day workload.
Supervisors can keep jobs moving without needing access to every manager setting.
- 01
Review the workload
Use the dashboard, Jobs and Calendar to see live work, deadlines and jobs needing attention.
- 02
Coordinate delivery
Open a job to update allocation, work dates, priority and notes while keeping the manager’s records current.
- 03
Check evidence
Review progress and completion evidence, then escalate anything that needs a manager decision.
Report, review and stay informed.
Customer access is kept focused on the information and documents shared with you.
- 01
Use your secure link
Open the customer invitation or secure document link sent by the Loopp team.
- 02
Report clearly
Add the property, location, description and useful photographs so the maintenance team can act quickly.
- 03
Follow progress
Use your portal to see updates and open the quotes or invoices shared with you.
Troubleshooting
Still stuck?
Try refreshing Loopp, check your internet connection and confirm you are using the latest invitation link. If the problem continues, tell us what you were doing, the device used and what appeared on screen.